Mr. Basil Chambers
Office of the Premier
Date: September 28, 2021
Subject: Complaint letter for frequent power outages
As a resident of Montserrat and a client of MUL. I am writing to bring to your attention that in recent months, we have been experiencing a great number of power outages, which is a rising concern here on the island. These power cuts have been stressful, wasteful, and costly to all of us on the island. As you are aware, we are currently living through the economic and mental impact of a pandemic. Most residents are already stressed out with increasing blood pressure, which could lead to strokes and deaths. Worrying about the loss of electricity in the process of working, etc. only adds additional stress. Another stressful impact includes children not being able to complete school work or disruption to their sleep. Regarding waste, the loss of electricity affects the quality of food stored in refrigerators. Some items are temperature sensitive and requires cold temperatures to preserve their quality for consumption. With the continued and lengthy loss of electricity, foods have to be discarded. Now, the cost to replace these foods have added additional financial strains on a family’s budget that is already limited, due to the impact of the pandemic. An additional cost is associated with the loss of appliances and electronics when the electricity returns and burns out the motor or motherboards etc. rendering them useless. Just last week, I to like many others have lost my refrigerator to these power surges and had to recently purchase a replacement. Many are at a loss as to where or who to turn to for assistance and the silence from our Government and MUL is deafening.
We, the residents would like you to take necessary action to get the problem regarding the increasing electrical outages resolved. Additionally, please advise us what will be done regarding the destroyed household appliances and electronics. We would appreciate prompt action on these matters.
Cc: Honourable Dr. Sammy Joseph, Deputy Premier; His Excellency Andrew Pearce, the Governor; Mr. Kendell Lee, Manager of MUL